Your health information, handled with care.

Urban Dental Clinic (KN 2 St, TCB Building, Kigali City Center) is the data controller for personal data collected through this website, our booking system and at the clinic.

• Identity and contact details: name, gender, date of birth, phone and email.
• Health data: dental and medical history, treatment notes, X-rays and images.
• Appointment details: preferred doctor, date, time and messages you send us.
• Insurance details where you use cover such as RSSB or private insurers.
• Basic technical data (browser, device) to keep the website secure.

• To book, confirm and manage your appointments.
• To provide safe, appropriate dental treatment.
• To process insurance claims and payments.
• To reply to enquiries and send appointment reminders.
• To meet legal and professional record-keeping obligations.

We process health data with your consent, to provide healthcare services you request, and where required by law. You may withdraw consent at any time, though this does not affect care already provided or records we must keep by law.

We never sell your data. We share it only with our clinical team, our practice management system (Clinic Plus), your insurer when you claim, laboratories or specialists involved in your care, and authorities where the law requires it. All service providers must protect your data.

Data is sent over encrypted connections and stored in access-controlled systems. Only authorised staff can view patient records. Records are kept for as long as required by Rwandan health regulations, then securely deleted.

• Access a copy of your personal data.
• Ask us to correct inaccurate data.
• Request deletion where we are not legally required to keep it.
• Object to or restrict certain processing.
• Lodge a complaint with the National Cyber Security Authority (NCSA), Rwanda's data protection supervisory authority.

We may update this policy from time to time. The latest version will always be published on this page with its update date.